We're here to help.
For account questions, Apple Health sync issues, billing, purchase restores, or data requests, reach out with your account email and we will reply with the right context.
Frequently asked questions
How do I manage billing or restore purchases?
Open Plan details in your account to manage your subscription or choose Restore purchases to refresh Pro access. For an Apple purchase, use the Apple account that made the purchase. Contact support if access is still missing.
Why is my Apple Health data missing?
Apple Health sync is optional and runs in the iPhone app. Check Health permissions on your iPhone, then refresh Apple Health in the app. The web app can show previously synced data, but cannot read Apple Health directly. Contact support if a refresh does not help.
How do I delete my account and data?
Open your account and choose Delete account, then confirm. This signs you out and starts removing your account data. Some records may be retained for legal or security reasons; see our data handling policy. Contact support for help with a data request. Manage any paid subscription separately with your billing provider.
How does Family Sharing work?
Open Family Sharing to invite family members and manage sharing. Pro is required to send invitations. Members can share nutrition libraries and choose which activity statistics to share. You can update sharing permissions or leave the group. This is Health Atlas family sharing; it does not promise shared App Store subscription access.
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- Use the email address connected to your account
- Describe what happened and what you expected
- Include your device, browser, or iPhone model when relevant